Remote Access & Support
Secure remote access and support tools with session management
Remote Access & Support provides secure, auditable remote access to client endpoints for troubleshooting and maintenance. The platform integrates with leading remote support tools while adding AI-powered session assistance and full audit logging.
AI assists technicians during remote sessions by suggesting solutions based on observed symptoms, pulling relevant knowledge base articles, and pre-staging diagnostic tools. All sessions are recorded with full keystroke and screen capture for compliance and training purposes.
Client consent management ensures end users are aware of and approve remote sessions, maintaining trust and regulatory compliance.
How It Works
Connect
Secure remote session initiated with client consent and MFA.
Assist
AI provides real-time guidance and relevant knowledge base suggestions.
Resolve
Technician resolves issue with full tool access and session recording.
Document
Session automatically documented with resolution details and audit trail.
AI Capabilities
Real-time resolution suggestions
Session documentation
Pattern recognition
Knowledge base integration
Human-in-the-Loop Checkpoints
- Client consent verification
- Review session recordings
- Approve unattended access policies
Key Metrics
Connected Process Areas
This process area integrates with related capabilities across the platform.
See Remote Access & Support in Action
Experience AI-powered endpoint management automation — from insight to action in a single platform.