🔒 Security Operations Process Area

Incident Response Orchestration

Automated incident response workflows with playbook execution

Incident Response Orchestration automates and coordinates your MSP's response to security incidents. When a threat is detected, the system automatically initiates the appropriate response playbook — containing, investigating, and remediating the threat with speed and precision.

The AI orchestrates actions across multiple security tools simultaneously: isolating endpoints via EDR, blocking IPs at the firewall, disabling compromised accounts in Azure AD, and collecting forensic evidence — all within seconds of detection.

Full incident timelines are maintained automatically, documenting every action taken, every decision made, and every piece of evidence collected. This ensures compliance with reporting requirements and provides the documentation needed for post-incident reviews.

How It Works

1

Detect

Alert triggers from detection rules, EDR, or threat intelligence match.

2

Triage

AI assesses severity, scope, and potential impact across affected client environments.

3

Contain

Automated containment actions execute: endpoint isolation, account lockdown, network segmentation.

4

Investigate

Forensic data collection and correlation builds the complete incident picture.

5

Remediate

Root cause addressed, systems restored, and preventive measures implemented.

AI Capabilities

Automated containment

Cross-tool orchestration

Forensic timeline assembly

Impact scope analysis

Human-in-the-Loop Checkpoints

  • Approve high-impact containment actions
  • Review forensic findings
  • Sign off on incident closure

Key Metrics

Mean time to contain <15 minutes
Automated response rate >70%
Incident documentation completeness >95%

Connected Process Areas

This process area integrates with related capabilities across the platform.

See Incident Response Orchestration in Action

Experience AI-powered security operations automation — from insight to action in a single platform.