Privacy Policy

Last updated: March 16, 2026

Introduction

RainTech ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit the DevOps AI website (devops.ai.rain.tech) and use our platform services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Fill out a contact form or request a demonstration
  • Subscribe to our newsletter or marketing communications
  • Create an account or register for our platform services
  • Communicate with us via email, phone, or other channels
  • Participate in surveys, promotions, or other interactive features

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

  • Browser type and version
  • Operating system
  • IP address (anonymized where required by law)
  • Pages visited and time spent on each page
  • Referring website or search terms
  • Device type (desktop, mobile, tablet)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device that help us understand how you use our site and enable certain features.

Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality, such as page navigation and secure area access. These cannot be disabled.
  • Personalization Cookies: Used to remember your preferences, such as your role selection (e.g., MSP Owner, vCIO, Security Analyst) to tailor content and navigation to your needs. These cookies store a role identifier and personalization settings.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use this information to improve our site's performance and content.
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements. These cookies are only set with your explicit consent.

Managing Cookies

When you first visit our website, a cookie consent banner allows you to accept all cookies or reject non-essential cookies. You can change your preferences at any time through your browser settings. Note that disabling personalization cookies will result in a generic site experience rather than one tailored to your role.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our website and platform services
  • Personalize your experience based on your role and preferences
  • Respond to your inquiries, comments, or requests
  • Send you marketing and promotional communications (with your consent)
  • Analyze usage trends to improve our website and services
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms of service

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party companies that help us operate our website and deliver services (e.g., hosting providers, analytics services, email delivery). These providers are contractually obligated to protect your information.
  • Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including encryption in transit (TLS 1.3) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Portability: Request your data in a structured, machine-readable format
  • Objection: Object to processing of your personal information for marketing purposes
  • Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at the address below.

Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

RainTech
3 S Tejon St., Suite 400
Colorado Springs, CO 80903
Phone: 844.TEL.RAIN
Email: privacy@rain.tech