ROI Calculator

Calculate Your Savings

Number of Technicians

Full-time service desk and field engineers

Avg. Tickets per Month

Total monthly ticket volume across all clients

Avg. Hourly Rate ($)

Blended cost per technician hour (fully loaded)

Number of Clients

Total managed clients in your portfolio

525

Tickets Reduced
per Month

219 hrs

Hours Saved
per Month

$18,594

Monthly
Savings

$223,125

Projected Annual
Savings

Methodology

How We Calculate These Numbers

Our ROI estimates are grounded in published industry research, not aspirational projections.

30–40%

Ticket reduction achievable through AI-powered automation, based on SDI research into service desk automation outcomes.

Source: SDI Research via Rev.io

$180K–$275K

Projected annual savings per 50-person MSP from AI automation, including labor savings, reduced tool licensing, and efficiency gains.

Source: Attainment Labs

86%

Reduction in ticket escalations demonstrated by AI-powered ticket automation implementations in MSP environments.

Source: Supra ITS via Attainment Labs

~10%

Average MRR recovery when billing reconciliation is automated, capturing missed seat additions and license discrepancies.

Source: Based on Gradient MSP data

Calculation Methodology

The calculator uses a 35% ticket reduction rate (midpoint of the 30–40% range from SDI Research) and an average resolution time of 25 minutes per ticket. Monthly savings are computed as: (reduced tickets × 25 min ÷ 60) × hourly rate. Annual savings project this monthly figure across 12 months.

These estimates are conservative — they account only for direct ticket-handling labor savings. They do not include additional value from billing reconciliation revenue recovery (~10% MRR uplift), QBR preparation time savings (80–95% reduction), reduced tool licensing costs, or improved client retention from predictive churn management.

Beyond Tickets

Additional Value Not Captured Above

Billing Reconciliation

Three-way automated reconciliation recovers an average of 10% of MRR from missed seat additions and license discrepancies. For a $500K MRR business, that's $50K/month in captured revenue.

QBR Preparation

AI-orchestrated QBR prep saves 3.5–7.5 hours per client. A vCIO with 40 clients recovers 140–300 hours per month — equivalent to an additional full-time employee.

Tool Consolidation

Replacing 8–12 separate tools with one platform reduces total licensing costs, eliminates integration maintenance, and removes context-switching overhead for every technician.

Client Retention

Predictive churn scoring and proactive intervention can improve client retention from 89% to 95%. For a $500K MRR business, each percentage point saved equals $5K/month in retained revenue.

Compliance Efficiency

Collect-once, satisfy-many evidence collection reduces compliance effort by 50–70%. For MSPs offering compliance services, this directly improves service margin.

Onboarding Speed

New technician ramp-up drops from 6–12 months to 3–4 months with the AI tutor and adaptive learning paths. Faster productivity means faster revenue per headcount.